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Retail Orders 

Contact Hopkins Fulfilment Service Customer Service: 

Email 

hfscustserv@press.jhu.edu 

Phone 
(8:30am - 7:00pm EST)

United States & Canadian
800-537-5487 

Local (Maryland) & International
410-516-6965

Fax 

410-516-6998

Mail 

HFS
P.O. Box 50370
Baltimore, MD, 21211-4370

EDI 

We also accept EDI orders via Pubnet SAN: 2027348 

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Shipping 

  • For US orders shipping via Media Mail, the cost is $5 for the first book and $2 for each additional book. Faster, trackable options are available. 
  • HFS shipments are FOB (Freight On Board) Fredericksburg, PA and the preferred domestic carriers are USPS, FedEx and UPS. 
  • Overseas shipments generally go surface or FedEx International, as designated by the customer. 
  • Other shipping arrangements are available upon request. 
  • Any claims for shipping discrepancies, shortages, or damages must be made within thirty (30) days of invoice date. 

Forms of Payments 

All checks must be in US funds drawn on a US bank. HFS accepts the following forms of payment below:

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Electronic fund and wire transfers should be directed to: 
M & T Bank 
1 M & T Plaza 
Buffalo, NY 14203

Routing: 052000113 
ACH ABA Routing: 022000046 
Account: 9835189383 
Tax ID: 520595110 
Type of Account Depository

If needed for International wires: 
SWIFT code MANTUS33INT 
CHPS ABA 0555

Returns Policy 

Current editions of clean, resalable books may be returned within 18 months of the invoice date. No prior permission is required; however all of the following must be adhered to: 

  • All stickers and sticker residue must be removed. 
  • A debit memo must be enclosed stating the reason for the return and original invoice number(s). If the original invoice number(s) are not supplied, credit will be issued at the highest maximum discount. 
  • All shipping charges must be prepaid. 
  • Books not distributed by HFS and returned to our warehouse in error will be destroyed. 
  • Books that fall outside of the 18 months return window will not be credited and will not be returned. 

Return Address 

HFS Returns Department
c/o Maple Logistics Lebanon Distribution Center
704 Legionnaire Drive
Fredericksburg, PA 17026

Retail Account Representatives 

National and regional wholesalers and South Carolina

Suzanne Axland

Director of Marketing and Sales
University of South Carolina Press
1600 Hampton Street
Columbia, SC 29208
Phone: 803-777-2021 
Fax: 803-777-0160 
axland@mailbox.sc.edu

Northeast & South (excluding South Carolina) 

Catherine Hobbs

17 Stonefield Rd
Palmyra, VA 22963
804-690-8529

Fax 434-589-3411
ch2714@columbia.edu

Northeast


Conor Broughan

Columbia University Press
61 West 62 Street
New York, NY 10023

Fax 917-826-7676 
cb2476@columbia.edu

Midwest


Kevin Kurtz

1658 N. Milwaukee Ave
#552 Chicago, IL 60647
773-316-1116

Fax 773-489-2941
kk2841@columbia.edu

West


William Gawronski

1536 W. 25th St
PMB 284
San Pedro, CA 90732
310-488-9059

Fax 310-832-4717
wgawronski@earthlink.net

Request a Catalog

Our most recent seasonal announcement catalogs are available for download. 
To request a catalog be mailed to you, please contact Kemi Ogunji at ogunji@mailbox.sc.edu.

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